Power of Apology
In business, an apology has good social and economic value. Public Relations writer Peter West takes what seems like common sense and puts it into an economic perspective:
This right out of The Globe and Mail: Seems hospitals in the University of Michigan Health System have seen their annual attorney fees drop from $3-million (U.S.) to $1-million and the number of lawsuits drop by half since doctors in the system were encouraged to apologize for mistakes made. Where most professionals and company executives are ordered not to talk by their lawyers when faced with possible legal action, such council only serves to make bad situations worse.
Hat tip: Darren Barefoot