Archive for November 17th, 2004

Power of Apology

Wednesday, November 17th, 2004

In business, an apology has good social and economic value. Public Relations writer Peter West takes what seems like common sense and puts it into an economic perspective:
This right out of The Globe and Mail: Seems hospitals in the University of Michigan Health System have seen their annual attorney fees drop from $3-million (U.S.) to [...]